Archive for December, 2011

December 31st 2011

“We will open the book. Its pages are blank. We are going to put words on them ourselves. The book is called Opportunity and its first chapter is New Year’s Day.”-Edith Lovejoy Pierce

 

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December 30th 2011

“Fear is the main source of superstition, and one of the main sources of cruelty. To conquer fear is the beginning of wisdom.” – Bertrand Russell

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December 29th 2011

“A duty dodged is like a debt unpaid; it is only deferred, and we must come back and settle the account at last.“  Joseph Fort Newton

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The Customer Pays Your Wages

Over the past two days I’ve been dealing with “the power of corporations.” I’ve learned that so called business men are truly some of the rudest people I’ve ever had the displeasure of dealing with but I’ve also learned that the little man has more power than we Americans generally tend to think.

A year or so ago I would have given up on the venture of getting an absolute full refund for an issue that was obviously the store’s problem, not mine but after a record breaking year of the little man speaking out against corporate abuses I decided I wasn’t going to take this lying down.

As Henry Ford once said It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. It is a lesson that today’s corporate America should take a little more seriously. If the customer isn’t happy, they will walk away, and will encourage others to do the same. And with the power of the information age, the word spreads quickly and to thousands upon thousands of potential customers. Don’t like it? Then don’t do business in the information age.

Somewhere a long the line corporate America has forgotten what customer service means and that great, not just satisfactory, customer service is what will continue to pay their employees’ wages. Customer service talks and after dealing with the poor customer service I’ve dealt with, on multiple levels of management, I can tell that what I have been told is that I don’t matter.

But now that I have resolved the issue, gaining a full refund, let me tell you, the little man out there, does matter. I have the ability to make or break a business all based on the customer service I receive.

So the next time, dear corporate America, you think that the little man isn’t important just remember that the information age is powerful, fast and can potentially bring about bad PR to your business all based on your customer service. Just remember, the customer is paying your wages.

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December 28th 2011

 

 

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. –Henry Ford

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Customer Service Gone Wrong

Update: Since this was written last night, the issue with the Tradehome Shoes store in Peoria, IL has been resolved after speaking with the regional supervisor. Though I think he was just as rude and obnoxious as the assistant store manager I had the displeasure of dealing, I appreciate him for taking time to discuss and resolve this matter with me.

It is by no mistake that corporation and corrupt begin with the same letters.

Today I have had the worst experience in customer service history. And I will not be bashful about the location of this customer service as I am at the point that I want to encourage everyone never to shop at Tradehome.

This particular Trade Home Shoes is located at 2200 West War Memorial Drive  Peoria, IL 61613-1000 {(309) 688-7155} and if you’re looking for great customer experience forget about it. This place gets an F.

A week ago we purchased a pair of shoes for my fiancee, assured by the salesman that we could return or exchange with no problem. After my fiancee tried the shoes, she determined that they hurt her feet more than the shoes she already had and decided to take them back. What we were told was not honored by the store’s assistant manager, even though we could name the employee who had assured us that a return would not be an issue. He wanted to issue a store credit or do an even exchange- the problem however was my fiancee had tried on a number of shoes at the time of initial purchase and then again after the assistant manager refused to honor what their store’s employee assured us would be a easy exchange process. Oh and PS there was no printed policy for returns on the receipt.

After a very frustrating encounter with a very rude assistant store manager we demanded the original shoes back, informing him that this was unacceptable and I later called demanding to have the actual store manager contact me.

Most companies are usually terrified of any bad publicity and therefore understand that if an employee says something then the company is obligated to uphold what has been told to the customer. They also understand that it is beyond stupid to suggest that the customer is lying about what they were told and oh yeah, lets not forget how damaging it can be for a company’s reputation to suggest that their customers are stupid for simply following what their salesperson told them. Most companies would understand this but not Tradehome Shoes and this is why I will never shop at this store again and I encourage anyone living in the Peoria IL or surrounding area to think twice before shopping there.

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December 27th 2011

The cure for boredom is curiosity.  There is no cure for curiosity ~ Dorothy Parker

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